Welcome to KeyBookshop.com eStore Customer FAQs section. Here you'll find answers to all your shopping questions and solutions to any problems you may encounter.
The KeyBookshop.com eStore provides an exciting new way to shop for products.
Online shopping at the KeyBookshop.com eStore allows you to securely order from a
growing selection of educational products (eBooks, downloadable software, etc.).
Our eStore currently offers electronic (PDF) versions of
thousands of books covering a wide variety of subject and curriculum areas. Some of these include technology resources,
Internet books, thematic units, literature units, interdisciplinary units, and classroom management resources. We also
offer a growing collection of downloadable software from various companies (Ultralingua, etc.).
To proceed with our FAQs section, please choose from the list below to access specific Help files for our eStore:
People who download software or published material they have
ordered over the Internet often wonder if they can make multiple
copies of the file. Although it is illegal to make multiple copies
of published materials you purchase, we do encourage you to back
up your files. Many publishers do allow you to make multiple copies
of certain pages or activities. For example, on the first page
of the book you download you may see a statement like the following:
"The classroom teacher may reproduce
copies of materials in this book for classroom use only. The
reproduction of any part for an entire school or school system
is strictly prohibited. No part of this publication may be transmitted,
stored, or recorded in any form without written permission from
the publisher."
At KeyBookshop.com eStore we take your privacy and security seriously.
We use
one of the most secure and sophisticated
electronic commerce servers in the world. With these security
measures in place, you can know that any information you provide
when shopping online at KeyBookshop.com eStore is secure and private.
Shopping at KeyBookshop.com eStore is as simple as browsing our
online catalog, selecting the product or products you wish to
purchase, and completing your purchase information. After you
have completed your order you are ready to download your book
purchase within minutes. Downloading from KeyBookshop.com eStore
is fast and convenient. Instead of waiting for your order to arrive
by mail, you can download your purchase within minutes of completing
your order. Downloading also saves money. You don't pay delivery
charges or state sales tax.
All files downloaded from our eStore are downloaded as a PDF
file. PDF stands for Portable Document Format. A PDF file is interchangeable
between operating systems, making it one of the easiest ways for
you to exchange files, regardless of the type of computer you
are using. PDF has quickly become the standard for publishing
documents on the Web. In order to view PDF files, your computer
needs a copy of Acrobat Reader installed on it. Acrobat Reader
is free from Adobe,
and can be downloaded safely and installed quickly on your machine.
This free program will enable you to view and print any PDF
file. Most PC's running Windows operating systems do not come with Acrobat Reader installed. Most newer Macintosh systems come with Acrobat Reader
installed. We have found that older versions of Acrobat Reader may
have difficulty reading and/or printing small portions of a few of our downloads.
We recommend that you use the latest version of Acrobat Reader when downloading.
Once you have completed your purchase information and submitted
your order you will be able to download the file or files within
minutes. Once you have completed your purchase you will be shown
your 'Smart Receipt' which includes all of your purchase information.
To download a file simply click on 'Download Item Now' found on your
Smart Receipt. When saving your PDF file download be sure to save
it as a 'Source' file. All of our software products are in compressed archives
which you can then open and install on the destination computer.
If you have any questions about the KeyBookshop.com eStore or require further information, please contact:
- Customer Service Department
- The KeyBookshop.com eStore
- E-mail: customerservice@estore.keybookshop.com
- Phone: (780) 440-9875 (Monday - Friday)
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